Creating Account Transfers

An account transfer moves an amount from one customer account to another account belonging to the same customer.

Note: The system verifies that the month is open before allowing a transfer to occur. If you attempt to complete an account transfer for a date in a closed month, a message appears stating that you cannot perform the transfer with a date in a closed month.

Note: Click here to find out how transfers affect General Ledger. See "Transfer from TAR to Repayment Agreement Account"

1. From the Main Menu screen, click TENANTS or RECEIVABLES. The Browse Tenant Leases or Browse Customers screen appears with all current leases or active customers displayed in a table.
2. Select how you want to order the tenant or customer table from the ordered by drop-down list, enter the search criteria in the search for field and click GO. The first tenant/customer to match the criteria is highlighted in the table.
3. Highlight the tenant/customer record you want to work with and click on the toolbar.
4. Select “Account Transfer” from the menu that appears. The Create Account Transfer Wizard is initiated.

Hint: You can also access the Create Account Transfer Wizard from the Account Summary and Account Details tabs on either the Tenant Management screen (for tenants), or the Maintain Customer Information screen (for customers who are also tenants).

Hint: The non-editable customer name field appears at the top of the screens. Use this to verify that you are entering information for the correct account belonging to the correct tenant/customer.

5. Specify the date of the transfer.
6. Select the account you want to transfer from in the drop-down list. The balance of the selected account displays below.
7. Enter the amount to transfer.
8. Select the account you want to transfer to in the drop-down list. The balance of the selected account displays below.
9. Click START to continue. If one or both accounts in the transfer do NOT have individual transactions from which or to which you can distribute the transfer, review and confirm the transfer information you have set up, and then click FINISH. You have successfully created an account transfer!

OR

If one or both accounts in the transfer have individual transactions from which or to which you can distribute the transfer an additional step appears where the specific amounts transferred from and/or transferred to specific transactions are displayed in a table. The transaction table displays each transaction that currently has an outstanding balance in the “transfer from” account . The Amount to Include column identifies the amount of each transaction's balance that you are transferring to the other account.

10. Review and confirm the transfer transaction details. If necessary, change the amounts to include and/or the amounts to apply for any transactions that appear on this step. To make any other corrections, click BACK to return to Step 1 of the wizard.

Note: By default, the program assigns transfer amounts to transactions according to the payment “apply order.” The payment “apply order” also lets you rank the default order in which the program applies customer payments to outstanding balances for different account types. For example, if a customer owes on both an AR account and a security deposit account, you may wish to apply a payment to the AR account first. If a customer has outstanding balances in two different accounts with the same rank (e.g., if you ranked two account types the same or if the customer has two accounts of the same type), the program applies a payment first to the oldest outstanding balance. You define apply order for customer account types and for transactions within those account types in the Setup area of the program. See "Setting Up Account Types" You can override this default by changing the amounts to include and/or the amounts to apply for any transactions that appear on this step.

11. Click NEXT to continue.
12. Review and confirm the account transfer information and click FINISH to apply your changes. You have successfully created an account transfer!

Hint: If you double-click on a transfer transaction in the table on the Account Summary or Account Details tab, the Transfer Breakdown screen appears where you can view a breakdown of what was included in that transfer (this is a view-only screen).